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Managed IT support plans for small businesses
Pick a monthly plan with included support hours, clear response times, and, on higher plans, on-site visits. One number to call when something breaks.
Plans
Bronze, Silver, Gold, and Platinum
Support
Remote help on every plan, on-site visits on Gold and Platinum
Hours
Monday to Friday, 8 AM to 6 PM Central
Pricing
From $150 per month
Plans
Four plans, from everyday help to priority support
Every plan includes remote support hours. Gold and Platinum add on-site visits. Plans run on a 12-month term that renews automatically, with one month free when you pay annually. Support hours are Monday to Friday, 8 AM to 6 PM Central, excluding holidays, and response times are counted in business hours.
Bronze
$150
per month, or $1,650 per year (1 month free)
Remote support
Up to 2 hours a month
On-site visits
Not included
Response time
Within 12 business hours
Also included
None
Extra remote hours
$85 per hour
Silver
$300
per month, or $3,300 per year (1 month free)
Remote support
Up to 5 hours a month
On-site visits
Not included
Response time
Within 12 business hours
Also included
None
Extra remote hours
$75 per hour
Gold
$600
per month, or $6,600 per year (1 month free)
Remote support
Up to 10 hours a month
On-site visits
2 a month, up to 2 hours each
Response time
Within 6 business hours (priority)
Also included
24/7 system monitoring
Extra remote hours
$70 per hour
Platinum
$1,000
per month, or $11,000 per year (1 month free)
Remote support
Up to 15 hours a month
On-site visits
3 a month, up to 2 hours each
Response time
Within 2 business hours, 1 hour for emergencies
Also included
24/7 system monitoring, emergency support Monday to Saturday (8 AM to 8 PM), and 10% off additional services
Extra remote hours
$65 per hour
An emergency is any IT issue that causes a critical system failure or major disruption to your business. Hours beyond your plan are billed in 30-minute increments, and additional on-site visits are $100 each, including the first two hours. Emergency support is staffed Monday to Saturday, 8 AM to 8 PM. Overnight we can’t answer calls, but we respond immediately when we see your message.
What we do
What every plan covers
Troubleshooting and repair
Errors on workstations, servers, networking equipment, security cameras, and software.
Updates and patching
Operating system and approved application updates installed for you.
Accounts and email
User accounts, passwords, and email systems managed when your team needs a change.
Connectivity and printers
Network and internet connection issues, printer setup, and peripheral configuration.
Remote support
Help by phone, email, remote desktop, and other secure non-physical access.
Basic IT guidance
Straight answers on everyday IT questions, so small decisions don’t turn into big mistakes.
Good to know
What’s quoted separately
Project work
Network redesigns, new system deployments, and office moves.
New hardware and major changes
Hardware installations and major system changes are quoted on their own.
Custom software and advanced training
Custom development and in-depth application training.
Unapproved equipment
Third-party software or hardware that we did not approve or install.
Data recovery
Recovery from failed or unsupported systems, unless contracted.
Repeat user-error requests and undoing client changes
Requests that repeat after documented training, and reversing unauthorized changes.
Under the agreement, backups, endpoint protection, and staff training stay with the client, and no provider can guarantee protection from every cyber threat. Ask us about help getting those in place.
Process
How to get started
Talk with us
Tell us about your team, your equipment, and what kind of support you need.
Choose a plan
We recommend the level that fits, and you pick monthly or annual billing.
Sign the agreement
A 12-month agreement that renews unless you cancel.
Start getting support
Call, email, or request remote help. We respond within the time listed for your plan.
Who it’s for
Smaller teams
Bronze and Silver cover everyday remote support: questions, errors, accounts, and updates.
Busier offices
Gold and Platinum add on-site visits and faster response times for teams that depend on their equipment.
Questions
Common questions
What counts as remote support?
Troubleshooting and fixing problems by phone, email, remote desktop tools, or other secure non-physical access.
What if I use more hours than my plan includes?
Extra remote hours are billed at your plan’s hourly rate, in 30-minute increments. Additional on-site visits are $100 each and include the first two hours.
How fast will you respond?
It depends on the plan, and response times are counted in business hours: Monday to Friday, 8 AM to 6 PM Central, excluding holidays. Platinum clients also get emergency support Monday to Saturday, 8 AM to 8 PM Central. We can’t answer calls overnight, but we respond immediately once we see your message, including on Sundays.
How long is the agreement?
The initial term is 12 months and renews automatically for 12-month terms. You can cancel any time before the renewal date and it won’t renew. Monthly payments are due on the 1st by credit card or ACH. Early cancellation terms are in the agreement.
Is project work included?
No. Project-based work such as a network redesign or a new system deployment is quoted separately. Platinum clients get 10% off additional services.
Related
Other services
Let’s find the right plan
Tell us about your team and your equipment, and we’ll recommend a plan.